OrnamentShop
OrnamentShop Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OrnamentShop has 1.7 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "No. do not order anything!", "Beware", "No, I will not recommend the future customers", "Do not buy from them.", "Do not order anything from this company!".
Consumers are not pleased with Website and Reliability. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OrnamentShop has 1.7 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "No. do not order anything!", "Beware", "No, I will not recommend the future customers", "Do not buy from them.", "Do not order anything from this company!".
Consumers are not pleased with Website and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Offerle, Kansas
Resolved: Need to cancel or add a name on my order
They cancel my order like I asked them to then I reorder my order how I need it to be you can not call them but they do respond to your emails.
Answer your phone calls so we can solve our problems or cancel our order and be able to delet our card off your website so no one else can use it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairfield, Ohio
Broken ornament
I received a broken ornament and when I try getting in touch with somebody I cant Ive tried emailing get no response so thats why my rating is low
Preferred solution: A new ornament that is not broken
User's recommendation: No, I will not recommend the future customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Redondo Beach, California
Crap customer service
Item arrived broken. Customer service not responding.
There is no phone number to reach a person. Item was poorly packaged
User's recommendation: Beware
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis site is a scam! Please don't order unless you expect nothing. No one will respond to your concerns once you order. You will not get anything but a headache. Save yourself the misery and order 0
The company will not contact you or answer the imaginary phone number provided. The order will say 'shipped' when it never was.
- Are scammers
Preferred solution: Full refund
User's recommendation: No.. do not order anything!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged Product
I ordered a total of five ornaments. When I received them, they were not packaged well and they did not have the red bags that they came with last year.
One of the ornaments was broken. I tried calling customer service, and all it did was refer me to send an email and then hang up.
I sent numerous emails, and no one has responded to me. I will not be ordering from them again.
Preferred solution: The red bags for the ornament and overnight shipping to replace the ornament that broke.
User's recommendation: Do not buy from them.
Rio Rancho, New Mexico
Lost ornament
I ordered two ornaments on November 27, 2024 from OrnamentShop.com. One of the ornaments arrived on December 10th.
The tracking information on the second ornament was not available. When I contacted the company by email three times (you cannot call them during the Christmas season), they finally responded to let me know that the ornament was still on the way. After two more emails asking for a replacement, the Ornament Shop let me know on December 20th, that my purchase was lost and since they had no more in stock, they would issue a refund. My daughter warned me that it is usually a scam when a purchase gets lost in the mail and the company keeps reassuring you that it is still coming only to let you know that the product is not coming, and oh gee whiz, the company does not have any more in stock to resend to the customer.
The company probably oversold the product and were hoping to get more in before Christmas, which they did not. I am VERY disappointed in this company and their customer service. They should have been honest with me weeks ago so that I still had time to order a new Christmas ornament from a different vendor.
Very bad form on their part. I will not be using the Ornament Shop again.
Philadelphia, Pennsylvania
I tried for 4 days to order 2 additional personalized ornaments. I was unable to complete the payment due to in accessibility of the place order portion.
I have used your site for several years and was always satisfied. I also ordered two ornaments earlier in Dec.
I tried to contact your company and was unable to get a response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stamford, Connecticut
Package said it was delivered, but it wasn’t
They could have a phone number where you could actually talk to someone. I mailed a package from Connecticut to Arizona. They said they never got it and now I keep emailing, but no one is responding.
Houston, Texas
This item has been taken out of my account
This has been taken out of my account on Dec.13 2024 paid extra for speedy shipment.Have not received ornament.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilton Head Island, South Carolina
Customer service
One of my ornaments didnt turn out as expected. I tried to get a hold of customer service and there was no phone number to call and talk to someone. I filled out what I was asked to but never given any options to fix the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to order personalized ornaments but site will not accept the pictures saying it requires larger ones. This is what I have on my phone. Even tried on friends phone and got the same message.
Trying to create personalized ornaments and I'm told the picture is too small. I've done it this way for years.
Preferred solution: Want to order personalized ornaments but it says my pictures are too small. Ave done this for years and never had a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spearfish, South Dakota
No customer service
My order was delivered and one ornament had 2025 for a date on it and the red velvet bags to keep the ornaments in were not included. I have called a number on their website got a recorded message saying I have to contact customer service through email I have sent 5 emails two answers with hello Im Cathy how can I help and I answered 3 times no response.
Old Bridge Township, New Jersey
Order
My e-mail is lafeminadal2510@***.com
It is incorrect on order speil check corrected it and before I knew it I placed the order have no confirmation thank you for your help. Please send the order to the correct email and address that I have on this.
It was an error on the computer and I didn't catch it in time. I have dealt with your company before I was very pleased so I need you to please fix this so I get my order.
My name is Debra LaFemina. My email is LaFeminadal2510@***.com I cannot even see my order, but I see it on my credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottsdale, Arizona
Resolved: Haven't received my ornaments that I ordered
I havent received my order. Said it was shipped out July 15.
My order number is 3560****. Tracking number is. 926129****112654****356447. My name is Linda King.
My phone number is 510 449****. Thank you Hope to hear from you soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
When will my ornament be shipped
Order# 3567**** Baby's 1st Christmas ornament. Ordered July 22, 2024. When can I expect delivery?
Angela Luby
224-595-****
actluby@***.com
User's recommendation: Don't order from this company
Parkville, Maryland
Very unhappy with this company’s customers service department!
I can not get help with an existing order. I have called.
No help. I have emailed.
No help. I have done everything you suggested.
User's recommendation: Do not order anything from this company!!!
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